Open for EveryBODY: 5 Easy Ways to Make Your Business More Inclusive

Have you ever walked into a business and instantly felt unwelcome—not because of the people, but because of the space itself? Maybe the chairs were too small, the aisles too tight, or the product selection didn’t include your size. For many heavier customers, this is an everyday reality. But with a few thoughtful changes, your business can become a truly welcoming space for everybody.

1. Choose Comfortable & Sturdy Seating

Standard chairs can be too narrow or fragile, making seating uncomfortable or even unusable for heavier customers. Swap them out for sturdy, armless options with ample space and weight capacity. In waiting areas and lounges, offer wider seating to ensure everyone feels accommodated and comfortable.

2. Offer Inclusive Sizing in Products & Uniforms

If your business sells clothing, gear, or uniforms, make sure you offer an inclusive range of sizes. Avoid hiding extended sizes in the back—display them proudly. Train staff to assist customers with respect and ensure employees also have uniform options that fit comfortably.

3. Make Your Space Easy to Navigate

Tight aisles, narrow doorways, and cramped seating arrangements can make movement difficult for larger bodies. Ensure there’s enough space between tables, displays, and pathways so all customers can move comfortably. Check that restrooms are accessible and stalls are spacious enough for ease of use.

4. Train Your Staff on Body-Inclusive Customer Service

Kindness and respect should be the foundation of every customer interaction. Train staff to avoid making comments about body size—whether complimentary or not—and to assist customers without judgment. A little mindfulness goes a long way in making every customer feel valued.

5. Use Inclusive Marketing & Messaging

Representation matters! Feature diverse body types in your advertising and social media to show that your business welcomes everyone. Ditch language that implies an “ideal” body type, and instead, promote self-acceptance and inclusivity in your messaging.

A Business That Welcomes Everyone Wins!

Creating an inclusive environment isn’t about major overhauls—it’s about small, meaningful changes that make a big impact. When customers feel comfortable and valued, they return, bring friends, and spread positive word-of-mouth.